FAQ’s

I received a free gift with my purchase can I keep it even though I am returning the rest of my order?

Yes, you can keep the free gift; however, the current retail cost of the item will be deducted from your refund or store credit.


Can I exchange an item I received as a gift?  
Yes, we will gladly exchange the item for store credit as long as the item is in new resalable condition and the item was purchased in the last 30 days.

Do you have a restocking fee?
Yes, there is a 25% restocking fee on all bedding sets and on any orders refused at delivery.

How long before I receive my refund?
Refunds are processed within 7 -10 business days.   You will receive an e-mail once we have refunded your credit card.  If you are eligible for store credit, you will receive an e-mail with a unique number that you can use to make future purchases.  Store credit works just like a gift certificate.  Store credit is non refundable and cannot be replaced if it is lost or stolen.  

Why can’t I select overnight shipping for the item I want to purchase?
Some products are shipped directly from the manufacturer and overnight shipping is not available because the manufacturer requires a longer lead time for order fulfillment.


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