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Store Policies
Contacting Us
Our business hours are Monday through Friday from 9:30 am to 3:30 pm ET. The best way to reach us is via e-mail at: CustomerService@missfitzinc.com You can also reach us at: 888-892-5130. If you reach our voice mail, please leave a detailed message and we will get back to you within 24 hours or the next business day.Please read our complete return policy and contact us to get a return authorization number before you ship your return back to us.
Returns should be sent to:
Miss Fitz
ATTN Returns (RAN# _ _ _ _ _ _ _ _ )
9821 Olde Eight Road, Suite L
Northfield, OH 44067
Payment Methods
We accept Visa, Mastercard, American Express, Discover and Paypal, . Our credit card payments are processed through secure servers using SSL technology. You may also choose to checkout through Google checkout.
If you prefer to place your order over the phone please call us at 888-892-5130. We do not accept international orders or payment. This includes credit cards issued from non-US Banks. We will accept money orders. Please mail your money order along with a purchase order to:
Miss Fitz
ATTN Sales
9821Olde Eight Road, Suite L
Northfield, OH 44067
Tax
Purchases shipped to Ohio residents will be charged 6.5% sales tax.
Pricing and Availability of Merchandise
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Miss Fitz reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
Special Order Policy
Some specialty items cannot be canceled once they are placed with the manufacturer. These items are not eligible for return. This includes but is not limited to all wooden letters, any item embroidered or monogrammed. This also includes but is not limited to all products from the following manufacturers: Airflow Collectibles, Doodlefish, Serena & Lily, Twelve Timbers and New Arrivals.
Product Color Discrepancies
A product color discrepancy does not constitute a material defect. Please note that there may be a slight variation in color or pattern in the item you purchased. Miss Fitz cannot be held responsible for color discrepancies or slight variation in product details. In addition, monitor settings on your computer screen or hand held device may affect how colors appear on your viewing screen. If you are not happy with the color of your product we would be happy to make a return or issue merchandise credit within the guidelines of our return policy. Miss Fitz does not warrant that product descriptions on the website are accurate, complete, reliable, current or error-free. If you receive a product that is not as described please refer to our return policy.
Prices and Availability of Products and Services
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Miss Fitz reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
111% Price Match Guarantee (See our complete Price Match Guarantee)
Return Policy (See our complete Return policy)
Security Policy (See our complete Security policy)
Privacy Policy (See our complete Privacy policy)
Miss Fitz reserves the right to make changes to the MissFitzInc.com web site and store policies at any time.
FAQ’s
I received a free gift with my purchase can I keep it even though I am returning the rest of my order?Yes, you can keep the free gift; however, the current retail cost of the item will be deducted from your refund or store credit.
Can I exchange an item I received as a gift?
Yes, we will gladly exchange the item for store credit as long as the item is in new resalable condition and the item was purchased in the last 30 days.
Do you have a restocking fee?
Yes, there is a 25% restocking fee on all bedding sets and on any orders refused at delivery.
How long before I receive my refund?
Refunds are processed within 7 -10 business days. You will receive an e-mail once we have refunded your credit card. If you are eligible for store credit, you will receive an e-mail with a unique number that you can use to make future purchases. Store credit works just like a gift certificate. Store credit is non refundable and cannot be replaced if it is lost or stolen.
Why can’t I select overnight shipping for
the item I want to purchase?
Some products are shipped directly from the manufacturer and
overnight shipping is not available because the manufacturer requires a
longer lead time for order fulfillment.
